If you have any questions about our products or an existing order you can email us at contact@toylogs.com or you can fill out the form below.

Contact Us


    Frequently Asked Questions

    Please read our FAQ before sending us a message.

    What are the delivery charges for orders from the Online Shop?

    We offer free shipping worldwide for the items shipped from our warehouse from China. We ship to over 200 countries around the world. If you are located in one of the countries we don’t ship to we will contact you. 

    Which payment methods are accepted in the Online Shop?

    We accept payments thru Paypal, one of the most trusted online payment processors in the world. You can pay thru Paypal with a credit or debit card as well as with a Paypal balance. You can pay with a Visa, Mastercard, American Express, Discover credit card without necessarily having a Paypal account.

    By paying thru Paypal you add another layer of protection to your purchase. 

    How long will delivery take?

    Shipping time

    Shipping time varies by location. These are our estimates:

    Location *Estimated Shipping Time
    United States 10-24 Business days
    Canada, Europe 10-24 Business days
    Australia, New Zealand 10-24 Business days
    Central & South America 15-24 Business days
    Asia 10-24 Business days
    Africa 15-30 Business days
    Max delivery time – 45 business days.

    *This doesn’t include our 2-5 day processing time.

    Do I have To Pay Customs?

    Please note that some countries may charge import customs once the package arrives in the country of destination. We are not responsible for any of these charges if they occur and by purchasing an item on our site you assume this responsibility.


    How secure is shopping in the Online Shop? Is my data protected?

    We do not share your name and email address with any other entity. Please check our Privacy Policy page for more info. Payments are processed thru Paypal, one of the safest ways to shop online wordwide.  

    What exactly happens after ordering?

    After placing your order you will receive a conformation email. Orders are being processed at the warehouse within 2-5 days from the date the order was placed. Once the order ships you will be provided with a tracking number.