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Frequently Asked Questions

What are the delivery charges for orders from the Online Shop?

We offer free shipping within US for the items shipped from our warehouse from Chicago, Illinois.

Which payment methods are accepted in the Online Shop?

We accept payments with all major credit cards thru Shop Pay, Apple Pay, Google Pay, Paypal , the most trusted online payment processors in the world. You can pay thru Paypal with a credit or debit card as well as with a Paypal balance. You can pay with a Visa, Mastercard, American Express, Discover credit card thru any of the payment processors mentioned above. 

What exactly happens after ordering?

After placing your order you will receive a conformation email. Orders are being processed at the warehouse within 1-2 day from the date the order was placed. Once the order ships you will be provided with a tracking number. 

I made a mistake. Can I cancel my order?

You can contact us and require cancellation within 12 hours from when the transaction took place. In all other cases we will cancel your order if the item has not left the warehouse or if it did you can start a return and send it back once it arrives to you.

How long will delivery take? 

Orders are being processed within 1-2 business days and they usually arrive within 5-8 days in US from the day the order was placed.

What If I Haven't Not Received My Order?

If the tracking # indicates delivery but you have not received your package check with your mailman, building managers and neighbors. Most times in this situation the package was likely misdelivered which can happen sometimes. If you still do not have your package 3 days after delivery contact us and we'll do our best to offer a resolution asap.

Are Bulk Order Discounts Available?

Our STEM toys make great science projects for schools, camps or activities for kid's parties. We offer discounts for order of 15 or more items, please contact us for an exact quote.

How Secure Is Shopping On Your Site? Is My Data Protected?

We do not share your name and email address with any other entity. Please check our Privacy Policy page for more info. Payments are processed thru ShopPay, Apple Pay, Google Pay and Paypal, some of the safest ways to shop online worldwide.