All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (7 days) and there are no tracking scans by the shipping carrier;
- you receive the wrong item
- you do not want the product you have received (but you must return the item at your expense and the item must be unused)
*You can submit refund requests after the guaranteed period for delivery (7 days) has expired and there are no carrier scans. You can do it by sending a message on Contact Us page.